How Can I Track My Program Progress?

TABLE OF CONTENTS

• 1. Secure Client Portal
• 2. Monthly Progress Reports
• 3. Dedicated Case Manager Support
• 4. Settlement Notifications

At Debt Consultants Group (DCG), we believe in full transparency and client empowerment. To ensure you always know where you stand in your debt relief journey, we provide several tools and resources to help you monitor your progress in real time.

1. Secure Client Portal

Every DCG client receives access to a personalized, password-protected client portal. This online dashboard gives you 24/7 visibility into the status of your program, including:

• Current balance in your escrow account

• List of enrolled creditors and remaining balances

• Settlement offers in progress

• Completed settlements and savings summaries

• Fee breakdowns and payment history

• Estimated program timeline and milestones

The portal is mobile-friendly and updated in real time, allowing you to stay informed from anywhere.

2. Monthly Progress Reports

Each month, you’ll receive a detailed report via email that summarizes your program’s progress. These reports include:

• Updates on creditor negotiations

• Escrow contributions and account activity

• Any settlements completed or pending

• Adjustments to your projected completion date (if applicable)

This report provides a snapshot of your financial recovery and helps you track long-term outcomes.

3. Dedicated Case Manager Support

You’re never alone in this process. Your assigned Case Manager is available to answer questions, review your progress, and provide updates. They monitor your file closely and can offer insight into:

• When the next creditor is likely to be negotiated

• What documents may be needed for upcoming settlements

• Changes in your program strategy based on performance or hardship

You can contact your Case Manager by phone or email during normal business hours.

4. Settlement Notifications

Each time a settlement offer is secured, you’ll be notified directly. These updates include the original debt amount, the negotiated settlement terms, and the approval deadline. Once you authorize the payment, the settlement will be marked as completed in your portal.

With these tools and ongoing support, DCG ensures you’re informed, in control, and actively involved in your financial recovery. Tracking your progress is simple—and every successful settlement brings you one step closer to business stability and freedom from unsecured debt.