What Should I Do If I Have Questions During the Process?

TABLE OF CONTENTS

• Contact Your Case Manager
• Use the Client Support Team
• Check Your Client Portal
• We’re Here for You
• In Summary

Questions are completely normal — and encouraged — throughout your time in the Debt Consultants Group (DCG) program. Our goal is to keep you informed, empowered, and supported every step of the way.

Here’s how to get help when you need it:

1. Contact Your Case Manager

Your assigned Case Manager is your primary point of contact. They’re here to walk you through every stage of the program and answer any questions you have — whether it’s about your escrow account, a pending settlement, documentation, or changes in your financial situation.

You can reach your Case Manager directly via:

• Phone

• Email

• Secure client portal messaging (if available)

Response times: Case Managers typically respond within 24 business hours. For urgent matters, call the main support line for faster assistance.

2. Use the Client Support Team

If your Case Manager is unavailable or you have general program questions, DCG’s Client Support Team is available to assist you. They can help with:

• Payment questions

• Document requests

• Status updates

• Scheduling calls with your Case Manager or Negotiator

3. Check Your Client Portal

If your program includes access to a client portal, you can log in anytime to:

• View your escrow balance

• Track settlement activity

• Access program documents

• Submit questions or upload files securely

We’re Here for You

Whether you have a quick question or need deeper guidance, don’t hesitate to ask. Our team is here to make sure you feel informed and confident — not confused or in the dark.

In Summary

If you have questions during the program, reach out to your Case Manager or Client Support Team. We’re committed to making this process as clear and stress-free as possible — and you’ll never go through it alone.