TABLE OF CONTENTS
As a valued client of Debt Consultants Group (DCG), you have the right to access important documents related to your debt relief program at any time. These records provide transparency, accountability, and peace of mind as you move through your financial recovery journey.
Below is a list of common documents you can request from your Case Manager or through your client portal:
1. Program Agreement
A copy of your original signed client agreement outlining the terms, responsibilities, and expectations of your participation in the DCG debt relief program.
2. Escrow Account Statements
Detailed statements showing:
Weekly payment contributions
Account balance
Disbursements for settlements, fees, or administrative costs
Transaction history
These are typically available monthly or upon request.
3. Settlement Agreements
For each resolved account, you may request:
A copy of the settlement offer approved by you
The formal agreement between DCG and the creditor
Proof of payment issued to the creditor
These documents confirm the terms under which the debt was settled.
4. Settlement Completion Letters
Also known as “release letters” or “satisfaction of debt” notices, these are issued by creditors after full payment is received. They confirm the account has been closed and that no further collection will occur.
These letters are crucial for your records and future credit protection.
5. Progress Reports
Monthly or on-demand summaries of your program status, including:
6. Hardship Documentation (Submitted by You)
You may request copies of financial documentation you submitted during onboarding or at any point during the program. This includes bank statements, tax records, profit & loss statements, or legal notices used to demonstrate financial hardship.
7. Fee Disclosures
A detailed breakdown of all program-related fees, including:
These documents provide a transparent view of how your funds are being used.
To request any of these documents, simply contact your Case Manager or submit a request through the client portal. We’re committed to keeping your records organized, accessible, and fully transparent—so you always know where you stand.